How do I join the VIP Rewards Program?
It’s easy. Simply register for the program. It’s free! – Please note: the program is only open to valid, active accounts which are subject to approval. Check with your account representative for details.
What do I need to do to earn Points/Miles?
Once you’ve selected your preferred currency (which is done when you Join the program), you will earn Points/Miles on qualifying purchases made with Transamerican Wholesale. Your transactions will be automatically processed at the end of each month and posted to your account. For more information visit the Earn page.
What's the difference between the VIP Rewards Program and VIP Points?
When you join the VIP Rewards Program you are registering with us to earn Points/Miles in a chosen reward program (e.g. VIP Points, American Airlines AAdvantage, etc.). If you choose to collect VIP Points, you will be able to redeem your Points earned for a variety of rewards such as gift cards, merchandise, events, experiential adventures, and more.
How do I keep track of my Points/Miles?
You can see the Points/Miles earned through your participation in the VIP Rewards Program by logging into your Program account and checking your Account History page. If you have opted to earn VIP Points, your account balance and transaction history can be found here too. However, to find the Points/Miles balance for any other reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website.
Why can’t I see my Points/Miles in my account balance?
Transactions are processed at the end of each month. Please allow an additional 3 to 4 weeks for your Points/Miles to appear in your Account History. Points/Miles for airline and hotel reward programs may take longer to process. To find the Points/Miles balance for the travel and reward programs (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.
How many Points/Miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. Please visit the respective program website to find out how to redeem. For VIP Points, we have many different items you can use your Points towards, and each item has a different Point value. Visit the Redeem page to see where you can use your Points.
Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.
What do I do if I receive an incorrect or damaged merchandise item?
Notify the VIP Rewards from Transamerican Wholesale program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.
Can I change reward currencies at any time?
To change the currency, simply update your profile with a new Reward Program and add its associated reward program member number. NOTE: If you switch to a different reward currency, the Points/Miles you earned to date will NOT be transferred to the new selected currency. Your Points/Miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue Points/Miles under the new currency starting with your next qualifying purchase. If you switch currencies and need to redeem the Points/Miles you earned while under a previous currency, you will need to temporarily switch back to that previous currency to do so. Remember to switch back to your new currency after redeeming Points/Miles from your previous currency or else you will begin accruing Points/Miles under the previous currency.
What are Bonus Offers?
We will promote Bonus Offers periodically to help you accelerate your earnings. During these events you will be notified online and/or by email on how to take advantage of the offers.
Still have questions? Contact us.